Booking Conditions
If 1.Terms.
We reserve the right to correct errors in advertised prices. We will advise you of any error at the time of booking. We also reserve the right to correct errors in confirmed prices. In this case, we will contact you as soon as we become aware of the error. If the correct price is higher and you do not wish to pay this, you will be entitled to cancel and receive a full refund of all monies you have paid to us providing you notify us within 14 days of our advising you of the error. We promise we will not seek to correct any error in a confirmed price within 8 weeks of the start of your holiday or more than 7 days after you make your booking.
2. Making a booking.
When you book you are accepting on behalf of your party the terms of these booking conditions. A binding contract comes into existence once we have received your deposit and we have issued a confirmation invoice and booking acceptance by email, fax or post. We both agree to submit any dispute to the exclusive jurisdiction of the Courts of England and Wales. In all cases these Booking Conditions form the basis of your contract.
3. Number in your party.
It is a condition of your booking that the total number in your party shall not exceed the capacity of the property as advertised on the internet. One baby under 2 is not normally counted as a member of your party. If on inspection there are more people in the house than advised on your booking, we reserve the right to deduct an additional charge from your security deposit.
4. Payment.
A deposit of 20% is payable when you book. The balance is due and payable 8-weeks before your holiday start date. For bookings made within 8-weeks of your holiday start date, and for short break holidays, the full amount is payable when booking. The prices shown on the web site are cash prices only. We only accept payments made into our Portuguese Bank Account or our UK bank account by arrangement. We regret we do not accept credit cards. A security deposit of £500 is payable with the final balance and is fully refundable after the stay if no damage is incurred and the property is left in a reasonably clean condition. The security deposit will be returned to you within 2 weeks of your return less any necessary costs for any major damage. The Owners management Company will advise of any breakages/damage done
5. Changes by you.
Once a booking has been confirmed by us to you, should you require us to amend it or to re-invoice you for any reason then a fee of £10.00 will be charged. Note: Bookings may not be transferred to other parties after we have received notification of cancellation. Bookings may be transferred to other parties provided written details of the new party are received and accepted by the Owner. A £10 charge is made for such changes.
6. Cancellation by you.
Contact us immediately if you have to cancel your booking and send us written confirmation. Your cancellation is only effective from the date we receive your written notification, which will be acknowledged. Full refund for cancellations up to 30 days before check-in. If booked fewer than 30 days before check-in, full refund for cancellations made within 48 hours of booking and at least 14 days before check-in. After that, 50% refund up to 7 days before check-in. No refund after that. Please email/call for further information. We are not unreasonable in that if we can re-let the property on your cancelled dates we will try to refund your holiday costs less deposit and administration charges. We will do our best to help you or re-arrange dates if necessary but the above condition stands.
7. Minors.
We cannot accept bookings from anyone under 18 years of age. The party leader must be aged over 25 years of age.
8. Your stay.
The usual time of entry to the villa is 16.00 (subject to unavoidable delays), however, It may be possible to vary this times a little by prior arrangement and dependent on other bookings. The property must be vacated by 10.00 on the day of departure. You will be asked for an approximate time of arrival so that we can arrange for handover of keys. Bed linen is provided. Towels for use in the villa are provided but beach towels are not provided. A change of bed linen/towels is available for 2 week stays at a cost of €100.00. You are obliged to leave everything in the villa in a clean and tidy condition when you leave. Please note this is a non smoking villa. Pets are accepted on request.
8.1 Damage to the property.
You shall be liable to the owner for any damage caused in the property during the period of hire. The owner and their agents have the right to enter the accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out).
8.2 Single-sex group bookings.
The owners of the property cater primarily for family holidays and groups of couples - single-sex groups and/or younger parties may not be permitted. Where this is the case, you will be informed at the time of booking.
Restricted groups (single-sex groups or younger parties) may be accepted on the condition that an additional security deposit is paid at the time the final payment is made.
9. Availability.
Your booking is accepted on the understanding that your confirmed property will be available for your use on the agreed date. Very occasionally, “force majeure” does not make this possible. Where “force majeure” (as defined in clause 10) arises, we have the right to cancel your booking. In this event, we will endeavour to offer you an alternative property, if available. If we cannot do so or if you do not wish to accept the alternative we offer, we will refund all monies you have paid to us in full. Where any cancellation or change results from “force majeure” as defined in clause 10, our liabilities are limited to offering you full refund as set out above. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change. We reserve the right to alter or withdraw amenities or facilities, which have either been advertised or previously available, without prior notice; where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control. The owners have the right to refuse to hand over accommodation to any person(s) who, in our reasonable opinion or in the reasonable opinion of the owner(s), is not suitable to take charge of it. In such cases, all hire charges paid will be refunded in full, the contract shall be terminated and we will have any further liability.
10. Force majeure.
We can not accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure” include any event, which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of the property (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our or the owner’s control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our or the owner’s control.
11. Your vehicles
Your vehicles, any accessories and contents are left entirely at your risk. We will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever.
12. Liability.
Except where otherwise specified in these Booking Conditions the Owners can not accept liability for any damage, expense, injury, death or loss of any nature whatsoever suffered by any person(s) from any cause whatsoever other than, in the case of the Owner, the proven negligence of him/herself.
13. Any shortcomings.
You must notify any shortcomings with your property to the owner(s) or his/her representative immediately so that remedial action, if appropriate, can be taken. If a significant problem is not resolved to your satisfaction, please contact us as soon as possible during your holiday. We regret that it may affect our ability to investigate your complaint and may impact on the way that your complaint is handled if you fail to notify the owner or his/her representative of any complaint or claim during your holiday and write to us with full details within 28 days of the end of your holiday.
14. Personal Travel Insurance.
You are strongly recommended to take out Personal Travel Insurance for your holiday.
15. Acceptance Of These Terms/Conditions:
The Owner will assume that by payment of deposit or balance for your travel arrangements you accept the above terms/conditions.
We reserve the right to correct errors in advertised prices. We will advise you of any error at the time of booking. We also reserve the right to correct errors in confirmed prices. In this case, we will contact you as soon as we become aware of the error. If the correct price is higher and you do not wish to pay this, you will be entitled to cancel and receive a full refund of all monies you have paid to us providing you notify us within 14 days of our advising you of the error. We promise we will not seek to correct any error in a confirmed price within 8 weeks of the start of your holiday or more than 7 days after you make your booking.
2. Making a booking.
When you book you are accepting on behalf of your party the terms of these booking conditions. A binding contract comes into existence once we have received your deposit and we have issued a confirmation invoice and booking acceptance by email, fax or post. We both agree to submit any dispute to the exclusive jurisdiction of the Courts of England and Wales. In all cases these Booking Conditions form the basis of your contract.
3. Number in your party.
It is a condition of your booking that the total number in your party shall not exceed the capacity of the property as advertised on the internet. One baby under 2 is not normally counted as a member of your party. If on inspection there are more people in the house than advised on your booking, we reserve the right to deduct an additional charge from your security deposit.
4. Payment.
A deposit of 20% is payable when you book. The balance is due and payable 8-weeks before your holiday start date. For bookings made within 8-weeks of your holiday start date, and for short break holidays, the full amount is payable when booking. The prices shown on the web site are cash prices only. We only accept payments made into our Portuguese Bank Account or our UK bank account by arrangement. We regret we do not accept credit cards. A security deposit of £500 is payable with the final balance and is fully refundable after the stay if no damage is incurred and the property is left in a reasonably clean condition. The security deposit will be returned to you within 2 weeks of your return less any necessary costs for any major damage. The Owners management Company will advise of any breakages/damage done
5. Changes by you.
Once a booking has been confirmed by us to you, should you require us to amend it or to re-invoice you for any reason then a fee of £10.00 will be charged. Note: Bookings may not be transferred to other parties after we have received notification of cancellation. Bookings may be transferred to other parties provided written details of the new party are received and accepted by the Owner. A £10 charge is made for such changes.
6. Cancellation by you.
Contact us immediately if you have to cancel your booking and send us written confirmation. Your cancellation is only effective from the date we receive your written notification, which will be acknowledged. Full refund for cancellations up to 30 days before check-in. If booked fewer than 30 days before check-in, full refund for cancellations made within 48 hours of booking and at least 14 days before check-in. After that, 50% refund up to 7 days before check-in. No refund after that. Please email/call for further information. We are not unreasonable in that if we can re-let the property on your cancelled dates we will try to refund your holiday costs less deposit and administration charges. We will do our best to help you or re-arrange dates if necessary but the above condition stands.
7. Minors.
We cannot accept bookings from anyone under 18 years of age. The party leader must be aged over 25 years of age.
8. Your stay.
The usual time of entry to the villa is 16.00 (subject to unavoidable delays), however, It may be possible to vary this times a little by prior arrangement and dependent on other bookings. The property must be vacated by 10.00 on the day of departure. You will be asked for an approximate time of arrival so that we can arrange for handover of keys. Bed linen is provided. Towels for use in the villa are provided but beach towels are not provided. A change of bed linen/towels is available for 2 week stays at a cost of €100.00. You are obliged to leave everything in the villa in a clean and tidy condition when you leave. Please note this is a non smoking villa. Pets are accepted on request.
8.1 Damage to the property.
You shall be liable to the owner for any damage caused in the property during the period of hire. The owner and their agents have the right to enter the accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out).
8.2 Single-sex group bookings.
The owners of the property cater primarily for family holidays and groups of couples - single-sex groups and/or younger parties may not be permitted. Where this is the case, you will be informed at the time of booking.
Restricted groups (single-sex groups or younger parties) may be accepted on the condition that an additional security deposit is paid at the time the final payment is made.
9. Availability.
Your booking is accepted on the understanding that your confirmed property will be available for your use on the agreed date. Very occasionally, “force majeure” does not make this possible. Where “force majeure” (as defined in clause 10) arises, we have the right to cancel your booking. In this event, we will endeavour to offer you an alternative property, if available. If we cannot do so or if you do not wish to accept the alternative we offer, we will refund all monies you have paid to us in full. Where any cancellation or change results from “force majeure” as defined in clause 10, our liabilities are limited to offering you full refund as set out above. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change. We reserve the right to alter or withdraw amenities or facilities, which have either been advertised or previously available, without prior notice; where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control. The owners have the right to refuse to hand over accommodation to any person(s) who, in our reasonable opinion or in the reasonable opinion of the owner(s), is not suitable to take charge of it. In such cases, all hire charges paid will be refunded in full, the contract shall be terminated and we will have any further liability.
10. Force majeure.
We can not accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure” include any event, which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of the property (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our or the owner’s control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our or the owner’s control.
11. Your vehicles
Your vehicles, any accessories and contents are left entirely at your risk. We will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever.
12. Liability.
Except where otherwise specified in these Booking Conditions the Owners can not accept liability for any damage, expense, injury, death or loss of any nature whatsoever suffered by any person(s) from any cause whatsoever other than, in the case of the Owner, the proven negligence of him/herself.
13. Any shortcomings.
You must notify any shortcomings with your property to the owner(s) or his/her representative immediately so that remedial action, if appropriate, can be taken. If a significant problem is not resolved to your satisfaction, please contact us as soon as possible during your holiday. We regret that it may affect our ability to investigate your complaint and may impact on the way that your complaint is handled if you fail to notify the owner or his/her representative of any complaint or claim during your holiday and write to us with full details within 28 days of the end of your holiday.
14. Personal Travel Insurance.
You are strongly recommended to take out Personal Travel Insurance for your holiday.
15. Acceptance Of These Terms/Conditions:
The Owner will assume that by payment of deposit or balance for your travel arrangements you accept the above terms/conditions.